And while I could just do a reset of IE settings, I first want to know if there are specific settings that can cause high CPU utilization and cause each process to continue to consume more RAM over So it is highly likely that he has been into the settings. Setting IE security back to the default fixed this. He fiddled with his IE security settings (ActiveX), then thought he set it back, but could not then get to his bank's website. This user is a tinkerer and can rarely tell me what has changed. While a virus is a possibility, I find it unlikely on a new computer like this, so I want to check other things before I start throwing random AV checkers at it. I saw one yesterday that was up to almost 1 GB.
None of that would be a problem were it not for the facts that 1) the CPU usage is so high and 2) the amount of RAM allocated to a single instance continues to grow over time. But if we close all open copies, it closes these phantom ones as well. But there are more instances of iexplore.exe than he has copies of IE open. He does, after all, keep many news pages open all dayĮvery day. It turns out that the culprit is always close to 100% utilization by some combination of iexplore.exe. I hope this helped you resolve your problem.I got a new computer for a client, and almost immediately, he began complaining about performance. Restart Office, and your problem should be resolved. Now navigate to C:usersAppDataLocalMicrosoftOffice14.0 path and if you find OfficeFileCache folder, just make sure to delete it.ĥ. If you didn't find the key so you can skip this step.Ĥ. Now navigate to the HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0CommonInternet and delete the FileStoreCriticalError key. Now open the Register Editor (Start menu -> run -> type regedit).ģ. Open Windows Task Manager and navigate to Processes Tab and make sure process named MSOSYNC.EXE is not open, If so end it.Ģ. * If you upgraded Microsoft Office you may face this problem, Because the office cache is not updated.ġ. To isolate the program causing the problem, enable the Non-Microsoft programs one by one till the problem comes back now you know which program conflicting with The Upload Center. If the problem was resolved, Then you have a third party program causing the problem.Ĥ. In the following link you will find how to start your computer in Clean Boot mode step by step.Ģ. On Clean Boot mode check if you are able to open the Upload Center and use it normally.ģ. Start your computer in Clean Boot mode ( To disable any third party program or service they may conflict with the upload center).
* So first of all we need to make sure that there is no third party program conflicting with the Upload Center.ġ. This problem may occur if you upgraded your Microsoft Office to a newer version or because of a third party program on your PC conflicting with the Upload Center. An error occurred while accessing the Office Document Cache
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